ARTECH CNC COMPANY Dispatches Technical Team to Customer Site, Efficiently Completes Milling Robot Arm Installation and Commissioning
Recently, upon receiving a request for the installation of a milling Robot Arm from a manufacturing enterprise customer, ARTECH CNC COMPANY (hereinafter referred to as "ARTECH CNC") quickly assembled a professional technical team and dispatched them to the customer's production site. The team completed the entire process of equipment assembly, commissioning, and operation training in just 3 working days, ensuring the equipment was smoothly put into trial production. This efficient service and exquisite technology have won high recognition from the customer.
The milling Robot Arm purchased by the customer this time is a core product developed by ARTECH CNC for precision machining scenarios. It features high-precision milling, multi-process collaborative operation, and other advantages, which can significantly improve the efficiency and accuracy of component processing. It is suitable for high-end manufacturing fields such as auto parts and aerospace components. To ensure a seamless connection from "delivery" to "production" of the equipment, ARTECH CNC specially selected technical engineers with more than 5 years of equipment installation experience to form a special team. The team communicated with the customer in advance regarding pre-preparation work such as production site layout and power configuration, and set off with a full set of professional tools and spare parts.
Upon arriving at the customer's site, the technical team strictly followed the equipment installation specifications. They first completed the precise alignment of the robot arm body and the base, then carried out the wiring and commissioning of the servo system and control system, and simultaneously conducted equipment level calibration and accuracy testing. Detected by a laser interferometer, the repeat positioning accuracy of the robot arm reached ±0.005mm, fully meeting the customer's requirements for precision machining. During the commissioning process, the team also optimized the milling path parameters on-site according to the customer's production needs to ensure the equipment was compatible and linked with the customer's existing production line.
In addition to equipment installation and commissioning, the technical team also conducted a 1-day special training for the customer's operation and maintenance personnel. The training covered key points such as daily operation of the robot arm, fault diagnosis, and regular maintenance. Through a combination of "theoretical explanation + practical demonstration", the team helped the customer's team quickly master the equipment operation skills. The customer's production manager stated: "The ARTECH CNC team not only has high installation efficiency but also provides customized guidance based on our actual production situation, which gives us full confidence in the subsequent efficient operation of the equipment."
As an enterprise focusing on the R&D and service of high-end CNC equipment, ARTECH CNC has always prioritized "customer needs". It has established a nationwide technical service network and can provide customers with full-cycle services from equipment selection, on-site installation to after-sales maintenance. The efficient completion of this milling Robot Arm installation task has once again confirmed the company's strength in the technical service field and laid a solid foundation for further deepening cooperation with the customer. In the future, ARTECH CNC will continue to optimize its service system and help more manufacturing enterprises achieve automated upgrading with more professional technology and more efficient response.
