Recently, ARTECH CNC COMPANY has organized a series of special customer sessions focusing on its flagship product – the HQD 12KW Spindle. Combining offline physical demonstrations with online live broadcasts, the company provided a comprehensive interpretation covering performance parameters, application scenarios, and maintenance techniques. This initiative helped customers gain an in-depth understanding of the product's advantages, matched precise solutions to their production needs, and received wide acclaim from participating customers.

At the offline explanation site located in the company's Technology Exhibition Center, the physical HQD 12KW Spindle was placed in the core exhibition area. Technical instructors used disassembled models and real-time operation demonstrations to visually present the spindle's core structure: "This spindle adopts high-precision ceramic bearings, with a speed range of 1,000 to 24,000 rpm. Equipped with a 12KW high-power motor, it can maintain stable cutting force when processing hard materials such as metals and stones, controlling processing errors within 0.005 mm. It is particularly suitable for scenarios requiring high precision, such as mold manufacturing and large-scale component processing." An interactive session was also set up on-site. In response to customers' questions such as "How to adapt to different CNC systems" and "Heat dissipation issues after long-term operation," the instructors answered each question with practical cases and presented data comparisons: "Compared with traditional spindles of the same power, the heat dissipation efficiency of the HQD 12KW Spindle is increased by 30%. After 8 hours of continuous operation, the temperature remains stable below 45°C, effectively extending its service life."

The online live explanation focused on addressing customers' practical application pain points. The technical team collected needs from customers in different industries such as mechanical processing and furniture manufacturing in advance, and designed the explanation content accordingly. In the special session for furniture industry customers, the instructor focused on demonstrating the spindle's performance in solid wood carving and board cutting: "The HQD 12KW Spindle supports a rapid tool change function, with a tool change time of only 2 seconds. Combined with adaptive load adjustment technology, it can automatically adjust the speed and feed rate during complex pattern carving. This not only ensures carving precision but also avoids material waste, helping customers increase production efficiency by 30%." During the live broadcast, customers asked questions in real time via bullet comments, and the technical team responded immediately. A "one-on-one online consultation" channel was also provided to customize adaptation solutions for customers with special needs.

"We had been comparing multiple spindle models and were struggling with balancing power and precision. This explanation helped us completely clarify our needs," said a customer representative from a machinery processing plant in Shandong Province at the on-site session. Through physical experience and parameter breakdown, the representative confirmed the compatibility of the HQD 12KW Spindle with the existing production line and expressed the intention to purchase on the spot. Meanwhile, the person in charge of a furniture enterprise in Guangdong Province who participated in the online live broadcast feedbacked: "The instructor explained using processing cases from our industry, even detailing how to adjust spindle parameters based on wood hardness. This 'needs-oriented explanation' method is particularly practical."

The Product Manager of ARTECH CNC COMPANY stated that holding special sessions to explain the HQD 12KW Spindle reflects the company's service philosophy of "customer demand-centric": "As a core component of CNC equipment, the spindle directly affects processing quality and efficiency. We hope that through professional explanations, customers can not only 'buy with confidence' but also 'use with high efficiency'." In the future, the company will launch customized explanation sessions for different product series, deepen the content based on the characteristics of customers' industries, and continue to provide technical support and product selection guidance for customers to help them reduce costs and increase efficiency.